Cheques – Please pay all cheques to BMW Financial Services and send them to the following address indicating your contract number on the back of the cheque: Below you will find a selection of the most frequently asked questions that can help you ask questions about your financing contract. If you cannot find the answer to your request or would like more information, please contact BMW Financial Services customer service. BMW Financial Services does not have a payment holiday policy. However, if you have any doubts about your creditworthiness of your financing contract as a direct result of COVID-19, you can be sure that BMW Financial Services will support our customers with a number of alternative options depending on their individual circumstances, which can result in significantly reduced payments for a few months. We believe that treating each client as an individual, based on an understanding of their personal needs and circumstances, is the best way for us to provide help in difficult times and especially during the unprecedented covid 19 emergency. Please note that our teams offering this one-to-one support are currently experiencing unprecedented demand. Our teams are working hard to help customers who need it most right now, which means our phone and messaging wait times are much longer than usual. Our team of experienced consultants looks at everyone`s situation and works with them to provide adequate support. Due to the nature of our financing agreements, it is not possible to fully defer your payment, although we may possibly significantly reduce your payments for a few months.
We ask that you contact us via the online payment form below so that we can prioritize our phone lines for the people who need our help the most right now, unless you have immediate financial needs. If you need immediate financial support, please contact our team of experienced consultants on 0370 5050 150, who can be reached Monday to Friday from 8:30 am to 6:00 pm and Saturday from 9 am to 12:30 pm. If you are worried about being able to pay your financing contract on the basis of COVID-19 in the future, we would like to know more about your current situation so that we can find out how we can help you. Please fill out our support form for online payment requests. This information allows us to assess the needs of each customer on a case-by-case basis.